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Coronavirus update from our President/CEO category tag image

Coronavirus update from our President/CEO

Coronavirus update from our President/CEO

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As we continue to adapt to the COVID-19 situation, we want to assure you that the safety and wellbeing of our employees and our members is a top priority. In an effort to reduce potential exposure, we’ve made the difficult decision to limit branch transactions to only those which cannot be completed by ATM or by phone. This decision was not taken lightly, and we apologize for any inconvenience this may cause.

The Credit Union remains open and ready to serve your financial needs during our normal business hours. Effective today, members will not be permitted to enter the branch to deposit checks, or withdraw cash in amounts less than $500 because these transactions can be completed at the ATM. If you do not have a debit card, please call our Contact Center and we will have one mailed to you. Additionally, we will be limiting the number of members that are in our branches at any one time to ensure we are following social distancing guidelines. If you have an urgent transaction that cannot be completed at the ATM or by phone and need to come to one of our branches, you may be asked to wait outside instead of in our lobby while we ensure we can comply with social distancing. If you need any special accommodation because of health risk factors, please let us know and we will work to accommodate you.

If you have not signed up for direct deposit, we strongly encourage you to do so at this time. If you have not used our mobile app, please take this time to become familiar with its functionality. Our Contact Center is available and happy to guide you through your transactions electronically. We also have a step-by-step guide.

These are unprecedented times, and we appreciate your understanding and cooperation as we adapt to procedures that protect everyone’s health while assisting you with your financial needs.

It’s a pleasure helping you,

Chris Conway