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COVID-19 Updates

Helping our members during COVID-19

As we continue to adapt to the COVID-19 situation, we want to assure you that we’re here to help the education community. We’re ready to help with your financial needs including working through hardships. With the safety of our members and employees in mind, we’re limiting the number of members in the branches at any one time to follow social distancing guidelines. A Credit Union representative will take your name and call your mobile phone when a representative is available. Face coverings are required to enter the branches.
 
Branch and Drive-Thru Hours
Monday - Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am to 6:00 pm
Saturday: 9:00 am to 2:00 pm
 
Contact Center Hours
Monday - Thursday: 8:30 am - 5:30 pm
Friday: 8:30 am - 6:00 pm
Saturday: 9:00 am - 2:00 pm
 
Help with Member Transactions
Help with Member_Hardships
Keeping Everyone Healthy

Helping members with transactions

In addition to our branch locations, transactions can be completed through the following channels:
 
ATMs
At our ATMs, you can make cash withdrawals up to $500 per day, deposit checks, deposit cash, get account balances and transfer money. Members also have access to over 28,000 surcharge-free CULIANCE "CU Here" ATMs across the nation. In addition, you can get cash at the grocery store checkout using your debit card without incurring a fee by selecting the debit option. If you don't need cash, select credit. To request a debit card, visit a branch or call the Contact Center and we will mail it to you.

Digital Banking
You can manage your Credit Union accounts anytime using our new Digital Banking system. You can view account balances, make transfers, update your contact information and deposit checks up to $5,000 remotely using Mobile Deposit.

Contact Center
Many requests can be completed through our Contact Center including: 
  • Opening an account
  • Applying for a loan
  • Ordering a debit card
  • Transferring money between Credit Union accounts
  • Scheduling payments to and/or from another financial institution
  • Enrolling in Digital Banking
  • Sending a domestic wire (must have a Wire Transfer Agreement on file)

Helping members with a hardship

If you are experiencing a financial hardship, we’re here to help.
  • Are you having trouble making a payment on a Credit Union loan?
    Depending on your situation, we may be able to extend your loan or defer a payment.
  • Are you having challenges covering living expenses?
    You may be eligible for a Personal Loan to help you get through the financial hardship caused by the COVID-19 pandemic.
  • Are you having trouble with a loan payment with another financial institution?
    We may be able to refinance your auto loan and reduce the amount of your monthly payment. Learn more about our Summer Used Auto Sale.
Let us know how you’ve been impacted and we will work with you to find a solution. Please email us at [email protected] with your name, phone number, best time to contact you and a description of your hardship. One of our representatives will contact you within two business days to discuss possible solutions.

We also have a partnership with BalanceSM Financial Fitness, which offers additional resources to help members through financial hardships. These include online videos, podcasts, calculators and newsletters to help you create a budget and get your finances on the right path. Learn more.

Helping everyone stay healthy

The health and safety of our members and employees is very important to us. We are monitoring the COVID-19 situation to ensure we're following the most up-to-date recommendations. We have taken the following preventative measures:
  • We regularly clean commonly touched surfaces with sanitizing wipes throughout the branches and back office areas.
  • Hand sanitizer is available in the branches and back office areas.
  • We are continuously educating employees on the latest Centers for Disease Control (CDC) recommendations to prevent illness.
  • Rubber gloves are available for employees handling cash.
  • Employees who exhibit flu-like symptoms or had direct exposure to the Coronavirus will be sent home as a precaution.
  • We restricted movement between our 13 branches and four operations centers.
  • We segregated critical tasks to remote locations to ensure redundancy.
  • We have a dispersed workforce which continues to help us ensure redundancy and minimize service interruptions.
Helpful resources