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FAQ

Online Banking

Q: How do I login to Online Banking?
Q: What does my User ID have to contain?
A: Your User ID must be between 6-13 characters and include a combination of alphanumeric characters. The User ID is case sensitive for added security.

Q: What does my Password have to contain?
A: Your Password must be between 8-12 characters, including three of the following: uppercase letters, lowercase letters, numbers, and special characters (including: ! # $ * ? @ . - _ ’ ;).

Q: Where do I find information about Mobile Banking with Mobile Deposit Capture?
A: Click here for a full list of FAQs. In addition, there is a Step-by-Step guide available.

Q: Where do I find information about Text Banking and Mobile Browser Banking?
A: Click here for a full list of FAQs.

Q: Where do I find information about Mobile Banking?

A: Click here for a full list of FAQs. In addition, there is a step-by-step setup and user guide available.

Q: I am entering my User ID and Password, why was I sent back to the login screen?
A: You may have entered an incorrect Password or User ID and locked yourself out of Online Banking. Give us a call and we will reset your Password and unlock your account.

Q: I am receiving a Challenge Question that I did not select.
A: You may have entered your User ID incorrectly. Please re-enter your User ID.

Q: I can’t remember the answer to my Challenge Question and now I am locked out.
A: Give us a call and we'll delete your Challenge Questions. When you log back in, you'll need to choose a new Passmark Image, Passphrase and Challenge Questions.

Q: How do I download to Quicken?
A:  Click here to view the Quicken Quick Start guide.

Q: I cannot access another account through Online Banking. What can I do?
A: You will need to update the Password from the other account in your Online Banking. Follow these steps:
  • Click "Your Preferences"
  • Click "Multiple Accounts"
  • There will be a listing of accounts. One or more will be listed as inactive.
  • You will need to click "modify" next to this account.
  • A page will load where you can re-enter the new Password for the linked account.
  • Once this has successfully been submitted, the accounts will be reconnected.

Q: Why can’t I reorder Money Market or HELOC checks online?
A: This feature is not available at this time. Please give us a call and we'll be happy to take care of the reorder for you.

Q: Why am I getting an error message?
A: We'll need to research this error. Please provide us with as much information as possible regarding this occurrence.






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