Natalie M. is a perfect example of what customer service should sound and feel like. It's hard to deal with customer service reps. because they aren't always willing to assist. It's important that companies hire and develop sincere customer service reps.
Natalie made a lasting impression on me. She was very helpful and pleasant to speak with. She was also professional and knowledgeable, which are things members look for.
My name is Cynthia. My husband and I have been members of Educational Systems Federal Credit Union for almost 40 years. I have worked very closely with the Waldorf Branch and was saddened by the loss of Marty several years ago when she was transferred to the Upper Marlboro Branch. She was an exemplary employee. She went beyond the day to day operations to assist members.
I am writing today to inform you that she is still doing extraordinary work in her current position. My husband and I often call when we need assistance and have questions. We are sure she will do whatever possible to help. Please let her know that we are sending this note of gratitude to inform her supervisor of a job well done.
We would like to thank Educational Systems FCU and Dave, “The Car Man,” for the great job of helping us in the process of financing our brand new Toyota Sienna Minivan. His support and presence made a difficult job so much easier to navigate. My wife and I had never bought a car in this manner. Once Dave directed us to the dealership and having done our research online, the deal was set.
When we got to the dealership, the salesperson received us with open arms and lead us through the process of selection. Then, with the backing of Dave, we felt like we were playing for the Chicago Cubs and he was the designated batter for us in the World Series. He explained everything to us step by step to the very end, he closed the deal at our home. We greatly appreciate the kind, efficient and supportive style. Words can’t explain our feeling of gratitude. Thank You so much, Dave and Educational Systems FCU. That 2017 Cardinal Red Sienna minivan feels so comfortable and rides so smooth that the grandchildren already love it. We are hoping to fill it with many awesome memories.
Adrian and Margaret B.
Too often in this world we're quick to complain but slow to give thanks. I want to give thanks to a wonderful employee of yours who I had the pleasure of working with this morning. Cornisha answered the phone when I was feeling confused, frustrated, and upset. She quietly and patiently helped me with my problems, led me through a solution, and allowed this "elderly" lady to feel quite happy with the results. You may not realize it but often, as an older American, I find I'm treated condescendingly and not given the time for feeling good about the results. That was not the case this time. She was delightful and by the time we ended the call I was no longer frustrated but rather laughing and ready for the next leg of my telephone journey. Thank you for employing such a kind and competent person in the form of Cornisha.
I am writing to tell you about the amazing service Dave provided us when we were in need of a car. He gave us the utmost attention, listened to what we were looking for and within four business days he accompanied us to a dealer to sign the paperwork on the perfect car for us.
Dave gave us many choices to look at and when we saw one we liked, he set up an appointment at the dealership. He met us at the dealership and assisted us with everything from the test drive to signing the paperwork. I am extremely grateful for the service he provided. You can be certain that I will recommend the Auto Buying Service to anyone who is looking for a great deal.
Chris and AnneMarie K.
This letter is one of gratitude and appreciation for Educational Systems Federal Credit Union and Latisha in On-site Financial Services. Latisha was tremendous in the service she provided when I went to her in need of a personal loan. She made the process extremely easy, fast and convenient for me and I cannot give her enough thanks. Everything flowed smoothly, quickly and accurately. This has been by far the best experience I have had with a transaction of this nature. "Thank You" Latisha, I really appreciate your efforts on my behalf. I am very impressed with you and Educational Systems FCU. I cannot wait to start our home search with the Credit Union in the near future.
I would like to compliment Zenabu for a great customer experience. I was in the Bowie Branch doing a variety of transactions. Zenabu inquired if I had a checking account. With her subtle suggestion, she reminded me that I should open a checking account at Educational Systems FCU since I already have a savings account and a credit card. She accommodated me and proceeded to open a checking account for me. With that suggestion and gentle reminder, I completed my transactions with Educational Systems FCU today. Thank you, Zenabu for an excellent customer service experience at the Bowie Branch.
In addition, this is a very friendly branch. I noticed the customers and the branch employees are very warm and friendly towards each other. I noticed a sense of community and pleasantness in their conversation.
I wanted to say thank you to Abby for her professionalism and patience with the loan process at Educational Systems FCU. She has been a jewel to work with and I really appreciated the thorough way in which she handled my financial needs.
John was very helpful. Instead of leading with everything he couldn't do for me, the first thing he said was "Let me see what I can do for you." John was able to find a way to get my check cashed and I was so appreciative. I want to say thanks.
Kudos to your rep, Rohey, at the Greenbelt branch; she helped me through charges, changes, and understanding of my recent transaction. What a pleasant experience.
I cannot thank you enough for all the time Abby spent on the phone with me. She helped explain every option to me and guided me through the process. I’m very happy with the services she provided and greatly appreciate the fact that she never pressured me. Thank you for granting the refinance loan on my car. I look forward to doing business with someone who is so professional, kind and willing to help customers the way she did.
I would like to commend Educational Systems FCU on the pleasant experience that my wife and I enjoyed recently at the Waldorf, Maryland branch. First, I would like to express how much I appreciate the warm greeting I received as I walked in the door. Mary, the representative who helped us, was kind, courteous and offered swift service in processing my request.
After this breath-taking greeting, the continuity was heightened once I had an opportunity to speak to Krystal. I was thoroughly elated by her warm, genuine and knowledgeable personality. In my opinion she had a very positive demeanor and a patient attitude as she guided me through the steps of applying for a credit card. I felt as though she really understood my objective and that she was sincerely concerned about the outcome.
As my wife and I talked about our financial goals, we were genuinely convinced through the interactions with Krystal that Educational Systems FCU would be our primary, if not our only, financial institution.
John L. and Alesia L.
We are writing this letter to thank Educational Systems FCU for the very positive experience we had securing a Home Equity Line of Credit (HELOC) loan with your financial institution. What made the whole experience so hassle free was our Home Equity Coordinator, Deborah.
From our first meeting, she was pleasant, informative, patient and supportive. Our email questions were responded to very quickly and thoroughly. Throughout the process, she stayed in touch and informed us about the next step. Her sunny disposition always came through in her email correspondence.
We were very fortunate to have been placed in Deborah's capable hands. She made a rather scary process very manageable for us. We are grateful to Educational Systems FCU for helping us out by approving our loan.
Bruce M. and Natalie M.