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Supervisory Committee Email

We are listening

Dear Valued Member,
           
Thank you for contacting the Educational Systems Federal Credit Union Supervisory Committee.  In accordance with the Federal Credit Union Act, the Supervisory Committee performs and oversees audits and investigations to ensure our members' accounts and financial records are safe, sound and adequately protected. One of the committee's responsibilities is to ensure member concerns and complaints are adequately resolved.
           
If you have a concern or complaint regarding Educational Systems FCU, we ask that you first seek to resolve the issue with Credit Union employees. If the concern is not resolved to your satisfaction, send an email to [email protected].  Please do not include personal information such as your account number or social security number via email as it is not secure.  If you need to provide supporting documentation, include a note in the email that the information will be mailed. Please reference the date of the email submission with the documentation and mail all item(s) to the following address:
           
            Supervisory Committee
            PO Box 179
            Greenbelt, MD 20768-0179
           
We will investigate your concerns and complaints in a timely and confidential manner. Once all applicable information has been reviewed, we will issue a response by mail or email with the results of our investigation.
           
It's a pleasure helping you,
           
GĂ©raldine Duval
Supervisory Committee Chair

 
Privacy Act Statement

This information is solicited to provide the Supervisory Committee of Educational Systems FCU with data that is necessary and useful in reviewing requests received from individuals for their interaction with federal credit unions. The provision of the requested information is voluntary. However, without such information, the ability to complete a review or provide requested assistance may be hindered. It is intended that the information obtained through this solicitation will be used within the Supervisory Committee and provided to Educational Systems FCU management as it relates to the complaint or inquiry. Additional disclosures of such information may be made as required by law.

Certification and Authorization

Please be advised that your submission of this concern or complaint certifies that you have read the Privacy Act Statement and that the information you provided is true and correct to the best of your knowledge. Also, your submission authorizes the Supervisory Committee to investigate this matter.