What our members say about us
We believe in making a difference by helping the members of the education community achieve their financial goals and dreams. Here's what our members have to say about their experience with Educational Federal Credit Union:
I want to give our commendations to Maria on her excellent customer service. She was very patient, took the time to answer all our questions and gave us good recommendations that fit our needs. We have observed that most people wait for Maria's help and knowledge. We also experienced her tireless effort in working to meet customer needs. In short, we rate her a perfect 10 out of 10! We thank you for such an incredible service.
Emmanuel & Regina
I would like to commend your employee Grace. She works at the front desk of the Aspen Hill branch. She greets everyone & is very professional & friendly. When my credit card was compromised in May, Grace helped me to resolve the issues I was facing. She was kind, reassuring & listened to my anxieties concerning the ordeal. Grace took care of everything. She states, “this is what I'm supposed to do." Thank you for going above and beyond in helping me.
Thanks so much for your help, Deborah! I really appreciate the communication and how smoothly this has gone. As you're a working person, I'm sure you can understand that sometimes it gets really challenging to take care of your own life. So when someone really helps you – it's special. Thanks for being a special person. When I get some things done at the house, I'll remember how you made it possible.
Too often we don't take the time to say what should be said. I just wanted to take a moment and let you know that you are much appreciated.
I was just assisted by Maria at who was absolutely wonderful and very professional when providing me with answers and advice on my concerns. It is always great to interact with individuals such as Maria who know the essence of customer service and are dedicated to their job. I was very satisfied and appreciate her help. She is definitely a good asset to the Credit Union.
I had another great experience with Dave at Educational Systems Federal Credit Union. This is the second car he has helped me buy through Herb Gordon Nissan with Jim Porter. Both men were great listeners, supportive and helped me make this purchase. Dave was very attentive, answered all of my questions and gave sound advice. Abby was my loan officer and she was also great. She walked me through everything and called me to notify me of all changes and kept me informed of how the process progressed. Dave makes the process go smoothly and I can't thank him enough for getting me the car and price that I wanted. I would definitely recommend using Educational Systems FCU and contacting Dave Kelleher to help you purchase a new or used car.
It was a professional delight to speak with you recently, Kalpana. I sincerely appreciate your stellar professional customer service acumen, your clarification and explanation, your active listening skills, and understanding that you conveyed. Because of the dialogue you and I exchanged, I wanted to apprize you that the matter has been resolved.
I was also impressed with the stellar professional customer service acumen, clarification and explanation, active, listening skills, understanding, and the recommendation for contacting you articulated by one of the Customer Service Agents, Mikahla. I applaud the service that she rendered.
Thank you, both, again for your time and spirited cooperation.
Crystle S. H.
This last week I went to my local Educational Systems Federal Credit Union in Rockville, with which I have been banking for the last 20 years, to see about pre-approval for a car loan. I was directed to a loan officer, Maria. We established my credit and a tentative approval for a loan. I proceeded to a local dealer and reached agreement on a particular car an price. I brought the purchase order back to Maria to finalize the loan.
From the outset I presented a very difficult problem to Maria and time after time she would devise a plan to get around my limitations and then an unexpected impediment would come up. Maria devoted an inordinate amount of time to trying to find a solution that would allow completion of this loan.
Throughout all of this Maria is unfailingly cheerful, kind and resourceful. She was ungrudging of her time and effort and would not quit working to find a solution. She continually exhibited a positivity that was exceptional. Such people are hard to find. They make a workplace successful, and result in a pleasurable experience for all involved, customers, staff and management.
I am writing to commend Tiffany, Relationship Manager, for her continued partnership with Old Mill High School.
Tiffany has is an active member of the Signature: International Economics & Finance program community stakeholder’s team (ICST) for the last two years. She volunteers as an interviewer for our Mock Interview Program, through which we provide a professional interview experience for all of our 11th grade students. She attends regular meetings, has been a guest speaker in several courses and, most recently, participated in our Middle Years Program Personal Project Showcase last week.
We are truly grateful for her partnership with Old Mill. Her involvement with multiple events and programs here demonstrates her commitment to our students and her interest in connecting them to opportunities they might not have otherwise. Tiffany is a valued partner and a generous and kind person, and we are fortunate to have her as a business partner.
I want to write to express my thanks for Janet's help as I went through the process of changing my car title from one state to another. There was a mix-up in which Educational Systems Federal Credit Union was erroneously listed as the lien holder on my title, which is why I needed to reach out to Janet for help. Though I don't have an account with Educational Systems FCU, I speak honestly when I say that when I have the need to do so, I will seriously consider opening my next account at Educational Systems FCU now that I have 1) learned of it, and 2) experienced the customer service that your employees perform. She helped make an extremely stressful situation much less so by being patient, understanding, and helping to provide me with the documents that I needed to ensure that I got them in a timely manner. She even helped fax them directly to the DMV when, at the last moment, they decided that they wouldn't accept either of the other forms that I provided.
Thank you again, Janet, for your positive attitude and patience with my many calls and emails. Your help was greatly appreciated, and there was no way that I could have gotten my paperwork in on time without your help.
I would like to commend Tavia for her help in resolving an employee stock ownership plan rollover problem I had. It took almost four months for the rollover to occur because my previous employer's financial management firm was making mistakes in the rollover process.
Not only did Tavia help me setup the IRA for the rollover, she patiently answered all my questions so that I could understand. I've been a member of Educational Systems Federal Credit Union for over 40 years and have been pleased with the services I've received at the Credit Union and Tavia is an example of how professional and special your employees are.
Thank you so much for your kindness and excellent customer service. Each time my husband and I interact with you, you are such a breath of fresh air. Thanks so much for explaining Educational Systems Federal Credit Union's products in such a thorough manner and going above and beyond.
I would like to compliment Educational Systems Federal Credit Union for providing the Auto Buying Service. I recently contacted Dave for assistance in purchasing a new car. Dave was very efficient and followed-up until the car I wanted was located. The deal he obtained was good and the dealer did not try to add onto the stated purchase price. The buying service is great and Dave did an excellent job.
Thank you for your help! One of the reasons I wanted to come back to Educational Systems Federal Credit Union is the wonderful service from you and your team.
As an educator, I get a very limited time that I can get to a bank during the elementary school day. Ours happens to be 9 am to 4:15pm, making it very hard to go stand in line to wait to ask for this to be completed and then wait while they prepared it. It’s almost impossible when I only get 30 minutes for lunch. I finally got through to one when my lunch time was nearly over (second day trying to elicit help) and they told me they could not prepare the letter in advance for me. They said I had to go stand in line.
I finally logged onto my Educational Systems Federal Credit Union account to see if I could do this online. I couldn’t see it and called for support. Lani answered the phone after the shortest wait I had encountered with other banks. He was very understanding and went out of his way to help support me as I burst into tears explaining my predicament. He called over to my closest branch and made sure they would be able to provide me the letter I needed to give to this company. He was very, very compassionate and caring during this incredibly hard time in my life. He is one of the few who really seemed to go out of his way to help me and I wanted to let you know what a great employee you have at your facility. I was able to zip over to your bank and quickly get the letter I needed to provide and was able to give it to them that same day. I am so grateful he answered the phone and was so helpful.
We would like to thank Audrey from Educational Systems Federal Credit Union's Payment Processing who helped my daughter figure out why she was not getting her direct deposit salary. An error on our part was discovered and Audrey was able to help us rectify the situation. My daughter hadn't been paid for a month and so the correction was greatly appreciated.
I want to extend a heartfelt thank you to Educational Systems Federal Credit Union's Onsite Financial Services team for working with our students during their senior portfolio interviews. We look forward to partnering with you again in December 2018.
Recently I purchased a 2018 Camry Hybrid from Waldorf Toyota with the help of . His expert advice and guidance assisted me in buying the exact car that I wanted at a fair price.
Although I've been a long-time member of Educational Systems Federal Credit Union, this was my first time taking advantage of this service. I will recommend it to my friends who are also members of the Credit Union when they are looking to purchase a car.
Thank you for having this Auto Buying service available to members and thank you for hiring someone with Dave's expertise as the Auto Buying Service Manager.
I want to extend my appreciation to Nikki. Last week I called Educational Systems Federal Credit Union in a bit of distress over a situation regarding one of my accounts. I found Nikki to be understanding, compassionate, empathetic and patient. She exuded all these qualities over the phone all while remaining professional and efficient.
In situations where patrons are in distress, these are the qualities that are needed but not always provided by staff members. She handled my situation while keeping me abreast of my next steps. She is priceless, valuable and a true professional.
I appreciate her service to me on that day!
This is just a brief note to give acknowledgment and strong kudos to Tavia at Educational Systems Federal Credit Union. I am a long time (more than 25+ years) member and from my vantage point, I must confess that Tavia's professionalism, competency, timeliness and accuracy of response and follow up are unparalleled and unrivaled within the Credit Union's system.
It's often that supervisors only hear from customers when there are problems that are escalated. Well, I have been so impressed with Tavia that I asked for your information so that I could stop and send this brief correspondence.
As a long time business owner, I know that it is the customer service team's responses that directly impact the life of an organization. Tavia is clearly an important reason for me to want to continue my longevity at Educational Systems Federal Credit Union.
I've been a member since 1979. Today I had to visit the Rockville Branch due to fraudulent use of my debit card. I would like to express my thanks to Cory and his staff. He stopped what he was doing and finished guiding me through the needed process for getting a new card and explained the basics of how to move forward.
I would like to commend specific individuals who went beyond my expectations and assisted me in applying for a car loan and guided me through the process until the loan was closed and the car was purchased. Karlene patiently explained the process to me and the various payment options that Educational Systems Federal Credit Union has for their customers. In addition, Dave found the specific vehicle that was my first choice within one hour of the completion of the car loan application. He is a valuable asset to your business and made me feel comfortable throughout this process. Brian performed the final processing procedures to finalize the loan on the car and explained all the documents which I signed. He also made suggestions that would extend the coverage on the 2016 used Subaru Outback that I purchased. My husband and I have benefited for over 20 years from Educational Systems Federal Credit Union's service to us. We look forward to continuing to work with you as you serve our community.
I would like to bring to your attention my compliments for hiring an awesome and very helpful employee, Lani helped me out with a problem and provided excellent customer service today at the Rockville Branch. He is friendly, attentive and seemed genuinely concerned about my banking problem and getting it cleared up in a timely fashion. I like this kind of service. Many thanks go to Lani today.
When I went to Educational Systems Federal Credit Union's Annapolis branch to pick up the check for the vehicle, Branch Manager, Genieve, was very accommodating and efficient in explaining all the forms I needed to complete. Even though she had to stay at the branch past closing, Genieve was very friendly and engaging. She processed the loan at record speed.
Our car buying experience with Dave and Educational Systems Federal Credit Union's Auto Buying Service has been a sheer pleasure. This is our third new car through the Auto Buying Service and fourth new car loan with the Educational Systems Federal Credit Union. Above and beyond doesn't describe it. It wasn't the most convenient time since we were going on vacation, but Dave partnered with Waldorf Toyota to give us a loaner so we wouldn't be without a car while waiting for my new car to arrive. When it arrived, Dave and one of the salesmen drove it down to the beach to personally deliver it to me. This type of service is virtually unheard of! His patience, attentiveness and dedication really has made every single purchase with him perfect.
I wanted to see if Educational Systems Federal Credit Union offered any services to help rebuild my credit since I knew we were going to be buying a new car soon and possibly purchasing vacation property. Latisha informed me about loans and was able to break down the information into language a non-financial person, like myself, could understand. I am not sure how many people enter a meeting feeling bad about their credit and financial future and leave with a smile and hope. Thanks for everything. I look forward to working with her and Educational Systems Federal Credit Union in the future.
I felt compelled to write to you about the incredible service I received from Melinda and Kathy in Educational Systems Federal Credit Union's Upper Marlboro Branch. These two women made my home purchase stress free and seamless. They helped me get my funds together, as well as, assisted me with my settlement wire transfer and gathering the final information I needed the day before my closing.
If they had not been so caring and helpful, I do not think I would have been able to get everything done in time. I want you to know that Melinda and Kathy represent the values that Educational Systems Federal Credit Union represents. They provided excellent customer service, a warm and caring attitude and attention to details that I had missed. They are true assets to Educational Systems Federal Credit Union and you are lucky to have them.
I will be forever grateful and will be sure to recommend the Upper Marlboro Branch to my fellow members when I know they require excellent service.
We had the great pleasure of speaking with Vanessa surrounding an unusual issue with checks. I am writing to call to your attention how wonderful our encounter was with Vanessa. She was well spoken, patient and great at listening and truly showed a desire and effort to solve our problems. It's rare to run across such a professional and proficient employee. Educational Systems Federal Credit Union is lucky to have Vanessa on board.
I would like to personally commend and thank Calvin on the professional financial advice that he offered to me. He was straight forward with his advice and gave me strategies to help me obtain a better credit score and suggested how I could earn extra income by tutoring, baking or by building income on a hobby. I became hopeful after our session and I look forward to meeting with Calvin again to share my financial progress and how I eliminated some of my debt.
I would like to express my appreciation for the generous gift I received from Educational Systems Federal Credit Union upon being named Teacher of the Year. All of the things your institution does for students and teachers make a difference. As a reading teacher, I know that the money I received, and that my elementary school received, will help us to make much needed additions to our classroom libraries. I thank you on behalf of my students for your generosity.
I wanted to let you know that I took possession of my new car and I want to thank you for taking an interest in my situation. I felt that you cared about me and my situation and wanted to do whatever you could to help me accomplish my goals. I also want to say thank you to Bob. He was available when I needed to speak to him and returned calls quickly. I also feel certain that he showed great flexibility in approving my loan.
In addition, I want to say that Dave was a huge help. He asked me what I was looking for, did his best to find cars in my price range and with my other stipulations. He met me at the dealership and stepped in when I needed him and stepped back when I had it covered. I have told many people of the wonderful supplemental Auto Buying Service that you offer and how streamlined it made the process. Everyone I dealt with at the dealership mentioned how much easier Dave made everything for them as well.
When I first came to you, I knew my car was running on borrowed time. Little did I know that it would die in the driveway. It almost made it until my purchase day. I now have renewed faith in Educational Systems Federal Credit Union. I will restart my Direct Deposit during my next pay period and will not be closing my other accounts. Thank you to everyone involved including Tiana. It is so reassuring to know that Educational Systems Federal Credit Union is not just a faceless bureaucracy but made of real people willing to help.
I just want to bring to your attention your employee Barbara. I've been a long time member of Educational Systems Federal Credit Union, going back decades. I live and work in Southern Maryland and have never personally met her, but she has helped me with several mortgages that I have taken with Educational Systems Federal Credit Union. Barbara is without fail helpful and cheerful on the phone and prompt and efficient in her assistance to customers having difficulties or with questions regarding mortgages. I've also referred other customers to Educational Systems Federal Credit Union for Mortgages.
My name is Leslie and I have been a member of Educational Systems Federal Credit Union since its inception. I wanted to share some comments with you about Tiana. She has been such a pleasure to work with. She is kind, professional and very smart. I know I have asked some crazy questions, but she never let that get to her. She has been very informative and engaged in our conversations. She gave me all my options and not once did she speak to me in a way that I could not understand. She really has been on top of my loan and working hard for me. She truly exemplifies what it is to have customer service skills. I will tell all my family and friends who are members of Educational Systems Federal Credit Union to ask for Tiana.
I really want to let you know that Mavis at the Clarksburg Branch is an absolute gem. I worked with her on setting up an account and getting an Auto Loan and I was able to buy my dream car. She made the process so smooth and care free. It was just fantastic. I had to let you know that Mavis is awesome!
I wanted to send a shout out to three of your employees at the Aspen Hill Branch. I am a teacher at a local elementary school in Rockville and recently my school Student Government Association sponsored a coin drive to collect money for a student with a rare genetic disease that also attends our school. Your tellers were amazing. From helping me with the coin machine, to letting me hand over a different coin receipt for each and every classroom in my school and counting the many wrinkled and folded dollar bills that came to school in the bottom of backpacks and pockets. They did it all with smiles, encouragement and helpful attitudes.
The students far exceeded the goal and your employees saved the day for me. I wanted to say a big thank you to Shannon, Makia and Janet for the kindness and help, and the bank services department for providing the coin machine for members such as myself. You are all the best.
I've been a member of Educational Systems Federal Credit Union for many years since it was in the basement of an apartment in Greenbelt. Educational Systems Federal Credit Union is top notch in my book. I am 80 and disabled so it is very hard to get around and walk a distance. The people at the Waldorf Branch are so nice to me, especially Melanie and Mary. I couldn't get the website to come up on my tablet and Melanie helped me so much. Very patient and kind. Sometimes Mary will help me out to the car. Thanks so much for such kind people. Please let the staff know how much I appreciate them.
Natalie is a perfect example of what customer service should sound and feel like. It's important that companies hire and develop sincere customer service representatives and Natalie made a lasting impression on me. She was very helpful and pleasant to speak with. She was also professional and knowledgeable, which are things members look for.
My name is Cynthia. My husband and I have been members of Educational Systems Federal Credit Union for almost 40 years. I have worked very closely with the Waldorf Branch and was saddened by the loss of Marty several years ago when she was transferred to the Upper Marlboro Branch. She was an exemplary employee. She went beyond the day to day operations to assist members.
I am writing today to inform you that she is still doing extraordinary work in her current position. My husband and I often call when we need assistance and have questions. We are sure she will do whatever possible to help. Please let her know that we are sending this note of gratitude to inform her supervisor of a job well done.
We would like to thank Educational Systems Federal Credit Union and Dave, “The Car Man,” for the great job of helping us in the process of financing our brand new Toyota Sienna Minivan. His support and presence made a difficult job so much easier to navigate. My wife and I had never bought a car in this manner. Once Dave directed us to the dealership and having done our research online, the deal was set.
When we got to the dealership, the salesperson received us with open arms and lead us through the process of selection. Then, with the backing of Dave, we felt like we were playing for the Chicago Cubs and he was the designated batter for us in the World Series. He explained everything to us step-by-step to the very end and he closed the deal at our home.
We greatly appreciate the kind, efficient and supportive style. Words can’t explain our feeling of gratitude. Thank you so much, Dave and Educational Systems Federal Credit Union. That 2017 Cardinal Red Sienna Minivan feels so comfortable and rides so smooth that the grandchildren already love it. We are hoping to fill it with many awesome memories.
Adrian and Margaret B.
Too often in this world we're quick to complain but slow to give thanks. I want to give thanks to a wonderful employee of yours who I had the pleasure of working with this morning. Cornisha answered the phone when I was feeling confused, frustrated and upset. She quietly and patiently helped me with my problems, led me through a solution and allowed this "elderly" lady to feel quite happy with the results.
You may not realize it but often, as an older American, I find I'm treated condescendingly and not given the time for feeling good about the results. That was not the case this time. She was delightful and by the time we ended the call I was no longer frustrated, but rather laughing and ready for the next leg of my telephone journey. Thank you for employing Cornisha, a kind and competent person.
I am writing to tell you about the amazing service Dave provided us when we were in need of a car. He gave us the utmost attention, listened to what we were looking for and within four business days he accompanied us to a dealer to sign the paperwork on the perfect car. Dave gave us many choices to look at and when we saw one we liked, he set up an appointment at the dealership. He met us at the dealership and assisted us with everything from the test drive to signing the paperwork. I am extremely grateful for the service he provided. You can be certain that I will recommend Educational Systems Federal Credit Union's Auto Buying Service to anyone who is looking for a great deal.
Chris and Anne Marie K.
This letter is one of gratitude and appreciation for Educational Systems Federal Credit Union and Latisha in On-site Financial Services. Latisha was tremendous in the service she provided when I went to her in need of a personal loan. She made the process extremely easy, fast and convenient. Everything flowed smoothly, quickly and accurately. This has been by far the best experience I have had with a transaction of this nature.
I cannot wait to start our home search with Educational Systems Federal Credit Union in the near future.
I would like to compliment Zenabu for a great customer experience. I was in the Bowie Branch doing a variety of transactions. Zenabu inquired if I had a checking account. She suggested I should open a Checking account at Educational Systems Federal Credit Union since I already had a Savings account and a credit card. She accommodated me and proceeded to open a Checking account. With that suggestion and gentle reminder, I completed my transactions with Educational Systems Federal Credit Union.
Thank you, Zenabu for an excellent customer service experience at the Bowie Branch. In addition, this is a very friendly branch. I noticed the customers and the branch employees are very warm and friendly towards each other. I noticed a sense of community and pleasantness in their conversation.
I wanted to say thank you to Abby for her professionalism and patience with the loan process at Educational Systems Federal Credit Union. She has been a jewel to work with and I really appreciated the thorough way in which she handled my financial needs.
John was very helpful. Instead of leading with everything he couldn't do for me, the first thing he said was "Let me see what I can do for you." John was able to find a way to get my check cashed and I was so appreciative. I want to say thanks.
Kudos to your representative, Rohey at the Educational Systems Federal Credit Union's Greenbelt branch. She helped me through charges, changes and understanding of my recent transaction. What a pleasant experience.
I cannot thank you enough for all the time Abby spent on the phone with me. She helped explain every option to me and guided me through the process. I’m very happy with the services she provided and greatly appreciate the fact that she never pressured me. Thank you for granting the refinanced loan on my car. I look forward to doing business with someone who is so professional, kind and willing to help customers the way she did.