What our members say about us
We believe in making a difference by helping the members of the education community achieve their financial goals and dreams. Here's what our members have to say about their experience with Educational Systems Federal Credit Union:
I visited an Educational Systems FCU branch and the representative was so friendly and helpful. She helped me consolidate my credit card debt into a loan with a much lower interest rate so I can pay it off sooner. I left feeling lighter and more financially secure. Thank you for your kindness and professionalism!
The representatives provided excellent support while I was purchasing my car. I encountered some challenges when I visited a dealership on my own, but the Auto Buying Service helped me navigate the entire process. They provided a very positive car buying experience. It was my pleasure doing business with them.
I had the most amazing experience when I visited Education Systems FCU. I felt comfortable, I was welcomed, and they made everything simple and easy. It was perfect.
The representative was very sweet and kind to me and my daughter. She explained every detail of our transaction and answered all of our questions and concerns. I will always recommend my Credit Union.
I really enjoy visiting the Prince Frederick Branch of Educational Systems FCU. The tellers are friendly, knowledgeable, and go out of their way to serve me. They even know me by name and greet me warmly each time I enter the branch.
The representative at the Clarksburg Branch was extremely helpful and courteous during my visit. I presented him with several transactions to process or clarify, and he didn't miss a beat. The Credit Union employees always provide such professional and friendly service that I will go out of my way to visit a branch.
The representative was so accommodating and helpful during my auto loan process. I will definitely use Educational Systems FCU again whenever possible.
I receive excellent member service at the Waldorf Branch. The representatives are super friendly, extremely competent, and very cognizant of always providing superior, detailed member service.
The representative was friendly and knowledgeable about the Credit Union’s products. They listened to my needs and explained my payment options so I could decide on which arrangement was best for me. They also made sure I understood my contract and the terms. I did not feel rushed with my decision making.
I was provided an amazing member experience! The representative was knowledgeable and offered me a product that saves me money. The representative was well-prepared and shared valuable information that I didn’t realize was affecting my credit score. The process was effortless. I’m grateful and I look forward to working with the Credit Union to improve my financial well-being.
The representative was very courteous and precise with our transaction. They also informed us of all the programs offered by the Credit Union.
Educational Systems FCU provided the best car-buying experience I've ever had. The process was quick and easy and everyone was so friendly and extremely helpful. By using the Credit Union's Auto Buying Service, I didn't have to haggle over pricing or features I wanted or any of that. I literally got just what I wanted at an amazing price. I know I wouldn't have been able to do this on my own. I'm very grateful and I love my new car. I'm very happy with my purchase and with the member service I received.
I visited the Forestville Branch to replace my ATM card. The employees were courteous, helpful and friendly. They protected our safety and still processed our various needs efficiently. I am always thoroughly impressed by the member service at Educational Systems FCU.
The representative was polite, well informed, expedient and personable. Moreover, I mentioned my upcoming retirement and she congratulated me. I felt as if I was talking to a friend.
The employees are personable and professional. They take time to help me understand my financial options and provide details based on my specific concerns. Thank you for addressing my questions and ensuring that I fully understood my options. Kudos!
The representative was efficient, knowledgeable and extremely friendly. I am proud to be a member of the Credit Union. Thank you!
The representative provided me with all the answers to my questions. She never made me think my questions were small or unimportant, and took the time to help in a very professional and courteous way. She is an extremely valuable and knowledgeable employee who goes the extra mile!
The representative provided outstanding service while helping me refinance my auto loan. They were incredibly quick to respond, warm and caring, and displayed excellent communication skills. The representative made the whole experience a very positive one for me and my family. Thank you!
I thoroughly enjoyed working with the representative to get my account set up with the Credit Union. I've been working with Montgomery County Public Schools for about four years now and I am very excited to become a member of the Credit Union. Thanks for your help!
I had a great experience at the California Branch. The employees are attentive, professional, helpful and provide great member service. Thank you for being nice people to do business with.
My experiences at the Waldorf Branch are always awesome! The employees are helpful, friendly and exhibit excellent member service.
The entire team at the Germantown Branch is knowledgeable and helpful. Thank you for providing such great member service during my visits!
The Rockville Branch has great member service, knowledgeable employees and they always return messages within a reasonable time.
The Mortgage Specialist was very kind in helping me obtain the status of my mortgage application and even helped me complete it. I was so surprised and grateful for the professional demeanor they displayed. I could not be more pleased with their thoroughness, knowledge and ability to solve issues.
While practicing social distancing, the Credit Union has maintained its personal touch. I feel that both the employees in the branch and myself are safe when conducting business. The Credit Union has provided me a level of member service that helped to ease my heart during a very difficult time.
I had an issue with a merchant and a Credit Union representative helped me quickly find a solution. They were extremely helpful and worked around my teaching schedule to get the information needed. The Credit Union helped fix this problem in less than 24 hours.
I had a great member experience at the Clarksburg Branch. When I visited, I was greeted with a nice hello and the representative handled my request with the utmost respect and professionalism. Keep up the great work!
The Prince Frederick Branch employees are the best. They are polite and courteous to each member and they have given me the best experience I have ever had with a financial institution. The employees' connection to members is wonderful.
Thank you to Educational Systems Federal Credit Union for finding a mistake in my homeowner’s insurance policy. I was able to call the insurance company and have my policy changed to one that qualifies my home to be refinanced. The Credit Union is an excellent institution that does not cut corners. I am grateful the Credit Union discovered this mistake.
When I visit the Waldorf Branch, it’s like stopping by to see family. When asked why I do so many in-person transactions, my response is because I have built relationships and I look forward to seeing my Credit Union family.
Educational System Federal Credit Union is one of the most trusted financial institutions in the state of Maryland. Recently, an employee talked me through the process of paying off my credit card debt. This was a dream come true because I have been struggling with debt for a long time. The Credit Union is the best!
Victorine V., member since 2007
The Member Service Representative was kind and courteous when she guided me through my used car loan. I'm so happy to do business with you!
The Credit Union worked with me and my busy schedule to see what my best options were. The Member Service Representative explained everything so well and made sure that I understood. I will recommend Educational Systems Federal Credit Union to others.
The Waldorf Branch has been the best to me! I have been a member of the Credit Union since I was 16 years old and I will never switch.
During a challenging time in my life, the Germantown Branch was willing to open their doors and work with me when no other financial institutions would. They are so friendly and welcoming. Thank you for all of your help.
The Prince Frederick Branch has a welcoming atmosphere with its courteous and friendly employees. There is never a long wait and it is a great place for all my financial needs.
The member service I received at the Rockville Branch was outstanding! The employees were polite, friendly and service was provided in a timely manner.
A Member Service Coordinator was informative and patient when I visited the Credit Union for assistance. In the midst of helping me, other members were coming in for service. She took the time to greet them and get an overview of what they needed while never making me feel rushed. Excellent member service.
A Contact Center Representative did an outstanding job explaining the various payment methods that are available to me for my auto loan. She was patient, knowledgeable, clear and professional. She took the time to answer all of my questions and helped me make the best decision.
The member service provided by the team at the Rockville Branch is great. They were extremely helpful in executing my needs and answering my questions.
From the moment I walk through the door of the Waldorf Branch, everyone at my Credit Union smiles and greets me like family. Each associate is knowledgeable, courteous and helpful. I recently refinanced my mortgage with the Credit Union. The mortgage rate was awesome and the support as I navigated the paperwork was truly amazing!
We were very impressed with the California Branch employees’ professionalism and their willingness to go the extra mile to help us navigate the loan process. They patiently answered all of our questions and helped expedite the paperwork. Great member service, thank you!