What our members say about us
We believe in making a difference by helping the members of the education community achieve their financial goals and dreams. Here's what our members have to say about their experience with the Credit Union.
I've been a member since 1979. Today I had to visit the Rockville Branch due to fraudulent use of my debit card. I would like to express my thanks to Mr. Cory Haslam and his staff. Mr. Haslam stopped what he was doing and finished guiding me thru the needed process for getting a new card and explained the basics of how to move forward.
I would like to commend specific individuals who went beyond my expectations and assisted me in applying for a car loan and guided me through the process until the loan was closed and the car was purchased. Karlene Smith patiently explained the process to me and the various payment options that your organization has for their customers. In addition, Dave Kelleher found the specific vehicle that was my first choice within one hour of the completion of the car loan application. He is a valuable asset to your business and made me feel comfortable through this process. Brian Flores performed the final processing procedures to finalize the loan on the car and explained all the documents which I signed and made suggestions that would extend the coverage on the 2016 used Subaru Outback that I purchased. My husband and I have benefited for over 20 years from your organization's service to us. We look forward to continuing to work with you as you serve our community.
I would like to bring to your attention my compliments for hiring an awesome and very helpful employee, Lani Estrill. He helped me out with a problem and provided excellent customer service today at the Rockville Branch. He is friendly, attentive and seemed genuinely concerned about my banking problem and getting it cleared up in a timely fashion. I like this kind of service. My thanks go to Lani today.
When I went to your Annapolis branch yesterday to pick up the check for the vahicle (it was the closest branch to the dealership), Branch Manager, Genieve Clarke-Hillman, was very accomodating and efficient in dissecting all the forms I needed to complete. Even though she had to stay at the branch past closing, Genieve was very friendly and engaging and processed the loan at record speed.
Our car buying experience with Dave and the Credit Union’s Auto Buying Service has been a sheer pleasure. This is our third new car through the Auto Buying Service and fourth new car loan with the Credit Union. Above and beyond doesn't describe it. It wasn't the most convenient time since we were going on vacation. But, Dave partnered with Waldorf Toyota to give us a loaner so we wouldn't be without a car while waiting for my new car to arrive. When it arrived, Dave and one of the salesmen drove it down to the beach to personally deliver it to me. This type of service is virtually unheard of! His patience, attentiveness and dedication really has made every single purchase with him perfect.
I wanted to see if the Credit Union offered any services to help rebuild my credit since I knew we were going to be buying a new car soon and, possibly, purchasing vacation property. Latisha informed me about secured and unsecured credit cards and car loans. She was able to break down the information into language a non-financial person, like me, could understand. I am not sure how many people enter a meeting feeling bad about their credit and financial future and leave with a smile and hope. Thanks for everything. I look forward to working with her and Educational Systems FCU in the future.
I felt compelled to write to you about the incredible service I received from Melinda and Kathy in your Upper Marlboro Branch. These two women made my home purchase stress free and seamless. They helped me get my funds together as well as assisted me with my settlement wire transfer and gathering the final information I needed the day before my closing.
If they had not been so caring and helpful, I do not think I would have been able to get everything done in time. I want you to know that Melinda and Kathy represent the values that Educational Systems FCU represents. They provided excellent customer service, a warm and caring attitude and attention to details that I had missed. They are true assets to the Credit Union and you are lucky to have them.
I will be forever grateful and will be sure to recommend the Upper Marlboro Branch to my fellow members when I know they require excellent service.
We had the great pleasure of speaking with Vanessa surrounding an unusual issue with checks. I am writing to call to you attention how wonderful our encounter with Vanessa was. She was well spoken, patient, and great at listening and truly showed a desire and effort to solve our problems. It's rare to run across such a professional and proficient employee. Educational Systems FCU is lucky to have Vanessa on board.
I would like to personally commend and thank Calvin on the professional financial advice that he offered to me. He was straight forward with his advice and gave me strategies to help me obtain a better credit score and suggested how I could earn extra income by tutoring, baking or by building income on a hobby. I became hopeful after our session and I look forward to meeting with Calvin again to share my financial progress and how I eliminated some of my debt.
I would like to express my appreciation for the generous gift I received from Educational Systems Federal Credit Union upon being named Teacher of the Year. All of the things your institution does for students and teachers make a difference. As a reading teacher, I know that the money I received, and that my elementary school received, will help us to make much needed additions to our classroom libraries. I thank you on behalf of my students for your generosity.
I wanted to let you know that I took possession of my new car. Often times people are quick to criticize but don't have the same zeal when it comes to giving positive feedback. I am not one of those people.
First, I want to thank you for taking an interest in my situation. I felt that you cared about me and my situation and wanted to do whatever you could to help me accomplish my goals. I also want to say thank you to Bob. He was available when I needed to speak to him and returned calls quickly. I also feel certain that he showed great flexibility in approving my loan.
In addition, I want to say that Dave was a huge help. He asked me what I was looking for, did his best to find cars in my price range and with my other stipulations. He met me at the dealership and stepped in when I needed him and stepped back when I had it covered. I have told many people of the wonderful supplemental car buying service that you offer and how streamlined it made the process. All of the 7 or 8 people I dealt with at the dealership also mentioned how much easier Dave made everything for them as well.
When I first came to you, I knew my car was running on borrowed time. Little did I know that it would die in the driveway. It almost made it until my purchase day. I now have renewed faith in the credit union. I will re-start my direct deposit during my next pay period and will not be closing my other accounts. Thank you to everyone involved including Tiana. It is so reassuring to know that Educational Systems FCU is not just a faceless bureaucracy but made of real people willing to help.
I just want to bring to your attention your employee Barbara. I've been a long time member of the credit union, going back decades. I live and work in Southern Maryland and have never personally met her, but she has helped me with several mortgages that I have taken with Educational Systems FCU. Barbara is without fail helpful and cheerful on the phone and prompt and efficient in her assistance to customers having difficulties or with questions regarding mortgages. I will typically wait for her help if she is out, rather than work with others in the mortgage servicing department. I've sent other customers to the Credit Union for mortgage servicing primarily because of my interaction with her. I just wanted to pass that along.
My name is Leslie and I have been a member of Educational Systems FCU since its inception.
I wanted to share some comments with you about Tiana. She has been such a pleasure to work with. She is kind, professional and very smart. I know I have asked some crazy questions, but she never let that get to her. She has been very informative and very engaging in our conversations. She gave me all my options and not once did she speak to me in a way that I could not understand. She really has been on top of my loan and working hard for me. I so appreciate her attitude. She truly exemplifies what it is to have customer service skills.
I just hope that she is the example for the rest of the employees there. And you better believe I will tell all my family and friends who are members to ask for Tiana.
I really want to let you know that Mavis at the Clarksburg Branch is an absolute gem. I just worked with her on setting up an account and getting a car loan and I was able to buy my dream car. She made the process so smooth and care free. It was just fantastic. I just had to let you know how awesome she is. I’m sure you already know.
I just wanted to send a shout out to three of your employees at the Aspen Hill Branch. I am a teacher at a local elementary school in Rockville. Recently, my school Student Government Association sponsored a coin drive to collect money for a student with a rare genetic disease that also attends our school.
Your tellers were amazing. From helping me with the coin machine, to letting me hand over a different coin receipt for each and every classroom in my school, to also counting the many wrinkled and folded dollar bills that came to school in the bottom of backpacks and pockets, they did it all with smiles, encouragement and helpful attitudes.
The students far exceeded the goal which made my job all the more difficult but your employees saved the day for me. I just want to say a big thank you to Shannon, Makia and Janet for the kindness and help and to the bank services department for providing the coin machine for members such as myself. You are all the best.
I've been a member of Educational Systems FCU for many years since it was in the basement of an apartment in Greenbelt. This credit union is top notch in my book. I am 80 and disabled so it is very hard to get around and walk a distance. The people at the Waldorf Branch are so nice to me. Especially Melanie and Mary. I couldn't get the website to come up on my tablet and Melanie helped me so much. Very patient and kind. Sometimes Mary will help me out to the car. Thanks so much for such kind people. Please let the staff know how much I appreciate them.
Natalie M. is a perfect example of what customer service should sound and feel like. It's hard to deal with customer service reps. because they aren't always willing to assist. It's important that companies hire and develop sincere customer service reps. Natalie made a lasting impression on me. She was very helpful and pleasant to speak with. She was also professional and knowledgeable, which are things members look for.
My name is Cynthia. My husband and I have been members of Educational Systems Federal Credit Union for almost 40 years. I have worked very closely with the Waldorf Branch and was saddened by the loss of Marty several years ago when she was transferred to the Upper Marlboro Branch. She was an exemplary employee. She went beyond the day to day operations to assist members.
I am writing today to inform you that she is still doing extraordinary work in her current position. My husband and I often call when we need assistance and have questions. We are sure she will do whatever possible to help. Please let her know that we are sending this note of gratitude to inform her supervisor of a job well done.
We would like to thank Educational Systems FCU and Dave, “The Car Man,” for the great job of helping us in the process of financing our brand new Toyota Sienna Minivan. His support and presence made a difficult job so much easier to navigate. My wife and I had never bought a car in this manner. Once Dave directed us to the dealership and having done our research online, the deal was set.
When we got to the dealership, the salesperson received us with open arms and lead us through the process of selection. Then, with the backing of Dave, we felt like we were playing for the Chicago Cubs and he was the designated batter for us in the World Series. He explained everything to us step by step to the very end, he closed the deal at our home.
We greatly appreciate the kind, efficient and supportive style. Words can’t explain our feeling of gratitude. Thank you so much, Dave and Educational Systems FCU. That 2017 Cardinal Red Sienna minivan feels so comfortable and rides so smooth that the grandchildren already love it. We are hoping to fill it with many awesome memories.
Adrian and Margaret B.
Too often in this world we're quick to complain but slow to give thanks. I want to give thanks to a wonderful employee of yours who I had the pleasure of working with this morning. Cornisha answered the phone when I was feeling confused, frustrated, and upset. She quietly and patiently helped me with my problems, led me through a solution, and allowed this "elderly" lady to feel quite happy with the results.
You may not realize it but often, as an older American, I find I'm treated condescendingly and not given the time for feeling good about the results. That was not the case this time. She was delightful and by the time we ended the call I was no longer frustrated but rather laughing and ready for the next leg of my telephone journey. Thank you for employing such a kind and competent person in the form of Cornisha.
I am writing to tell you about the amazing service Dave provided us when we were in need of a car. He gave us the utmost attention, listened to what we were looking for and within four business days he accompanied us to a dealer to sign the paperwork on the perfect car for us. Dave gave us many choices to look at and when we saw one we liked, he set up an appointment at the dealership. He met us at the dealership and assisted us with everything from the test drive to signing the paperwork. I am extremely grateful for the service he provided. You can be certain that I will recommend the Auto Buying Service to anyone who is looking for a great deal.
Chris and Anne Marie K.
This letter is one of gratitude and appreciation for Educational Systems Federal Credit Union and Latisha in On-site Financial Services. Latisha was tremendous in the service she provided when I went to her in need of a personal loan. She made the process extremely easy, fast and convenient. Everything flowed smoothly, quickly and accurately. This has been by far the best experience I have had with a transaction of this nature.
I cannot wait to start our home search with the Credit Union in the near future.
I would like to compliment Zenabu for a great customer experience. I was in the Bowie Branch doing a variety of transactions. Zenabu inquired if I had a checking account. With her subtle suggestion, she reminded me that I should open a checking account at Educational Systems FCU since I already have a savings account and a credit card. She accommodated me and proceeded to open a checking account for me. With that suggestion and gentle reminder, I completed my transactions with Educational Systems FCU today.
Thank you, Zenabu for an excellent customer service experience at the Bowie Branch. In addition, this is a very friendly branch. I noticed the customers and the branch employees are very warm and friendly towards each other. I noticed a sense of community and pleasantness in their conversation.
I wanted to say thank you to Abby for her professionalism and patience with the loan process at Educational Systems FCU. She has been a jewel to work with and I really appreciated the thorough way in which she handled my financial needs.
John was very helpful. Instead of leading with everything he couldn't do for me, the first thing he said was "Let me see what I can do for you." John was able to find a way to get my check cashed and I was so appreciative. I want to say thanks.
Kudos to your rep, Rohey, at the Greenbelt branch; she helped me through charges, changes, and understanding of my recent transaction. What a pleasant experience.
I cannot thank you enough for all the time Abby spent on the phone with me. She helped explain every option to me and guided me through the process. I’m very happy with the services she provided and greatly appreciate the fact that she never pressured me. Thank you for granting the refinance loan on my car. I look forward to doing business with someone who is so professional, kind and willing to help customers the way she did.