What our members say about us
We believe in making a difference by helping the members of the education community achieve their financial goals and dreams. Here's what our members have to say about their experience with Educational Systems Federal Credit Union:
The representative provided me with all the answers to my questions. She never made me think my questions were small or unimportant, and took the time to help in a very professional and courteous way. She is an extremely valuable and knowledgeable employee who goes the extra mile!
The representative provided outstanding service while helping me refinance my auto loan. They were incredibly quick to respond, warm and caring, and displayed excellent communication skills. The representative made the whole experience a very positive one for me and my family. Thank you!
I thoroughly enjoyed working with the representative to get my account set up with the Credit Union. I've been working with Montgomery County Public Schools for about four years now and I am very excited to become a member of the Credit Union. Thanks for your help!
I had a great experience at the California Branch. The employees are attentive, professional, helpful and provide great member service. Thank you for being nice people to do business with.
My experiences at the Waldorf Branch are always awesome! The employees are helpful, friendly and exhibit excellent member service.
The entire team at the Germantown Branch is knowledgeable and helpful. Thank you for providing such great member service during my visits!
The Rockville Branch has great member service, knowledgeable employees and they always return messages within a reasonable time.
The Mortgage Specialist was very kind in helping me obtain the status of my mortgage application and even helped me complete it. I was so surprised and grateful for the professional demeanor they displayed. I could not be more pleased with their thoroughness, knowledge and ability to solve issues.
While practicing social distancing, the Credit Union has maintained its personal touch. I feel that both the employees in the branch and myself are safe when conducting business. The Credit Union has provided me a level of member service that helped to ease my heart during a very difficult time.
I had an issue with a merchant and a Credit Union representative helped me quickly find a solution. They were extremely helpful and worked around my teaching schedule to get the information needed. The Credit Union helped fix this problem in less than 24 hours.
I had a great member experience at the Clarksburg Branch. When I visited, I was greeted with a nice hello and the representative handled my request with the utmost respect and professionalism. Keep up the great work!
The Prince Frederick Branch employees are the best. They are polite and courteous to each member and they have given me the best experience I have ever had with a financial institution. The employees' connection to members is wonderful.
Thank you to Educational Systems Federal Credit Union for finding a mistake in my homeowner’s insurance policy. I was able to call the insurance company and have my policy changed to one that qualifies my home to be refinanced. The Credit Union is an excellent institution that does not cut corners. I am grateful the Credit Union discovered this mistake.
When I visit the Waldorf Branch, it’s like stopping by to see family. When asked why I do so many in-person transactions, my response is because I have built relationships and I look forward to seeing my Credit Union family.
Educational System Federal Credit Union is one of the most trusted financial institutions in the state of Maryland. Recently, an employee talked me through the process of paying off my credit card debt. This was a dream come true because I have been struggling with debt for a long time. The Credit Union is the best!
Victorine V., member since 2007
The Member Service Representative was kind and courteous when she guided me through my used car loan. I'm so happy to do business with you!
The Credit Union worked with me and my busy schedule to see what my best options were. The Member Service Representative explained everything so well and made sure that I understood. I will recommend Educational Systems Federal Credit Union to others.
The Waldorf Branch has been the best to me! I have been a member of the Credit Union since I was 16 years old and I will never switch.
During a challenging time in my life, the Germantown Branch was willing to open their doors and work with me when no other financial institutions would. They are so friendly and welcoming. Thank you for all of your help.
The Prince Frederick Branch has a welcoming atmosphere with its courteous and friendly employees. There is never a long wait and it is a great place for all my financial needs.
The member service I received at the Rockville Branch was outstanding! The employees were polite, friendly and service was provided in a timely manner.
A Member Service Coordinator was informative and patient when I visited the Credit Union for assistance. In the midst of helping me, other members were coming in for service. She took the time to greet them and get an overview of what they needed while never making me feel rushed. Excellent member service.
A Contact Center Representative did an outstanding job explaining the various payment methods that are available to me for my auto loan. She was patient, knowledgeable, clear and professional. She took the time to answer all of my questions and helped me make the best decision.
The member service provided by the team at the Rockville Branch is great. They were extremely helpful in executing my needs and answering my questions.
From the moment I walk through the door of the Waldorf Branch, everyone at my Credit Union smiles and greets me like family. Each associate is knowledgeable, courteous and helpful. I recently refinanced my mortgage with the Credit Union. The mortgage rate was awesome and the support as I navigated the paperwork was truly amazing!
We were very impressed with the California Branch employees’ professionalism and their willingness to go the extra mile to help us navigate the loan process. They patiently answered all of our questions and helped expedite the paperwork. Great member service, thank you!
A Member Service Representative patiently helped walk me through changing over to the new Digital Banking system. He conveyed his instructions to me thoroughly until I was able to sign in on the new system. I have been a member of the Credit Union since the 1970’s. Thank you for your good member service and competent and kind employees.
Thank you to The Support Education Foundation and Educational Systems Federal Credit Union for awarding me the 2020 Dorothy Marvil Scholarship. I look forward to serving in Dorothy Marvil's footsteps by helping others achieve their goals as I make my five year future self a reality. I truly appreciate that I was selected for this award!
I have been a member for 19 years. The recent addition of the Digital Banking is exceptional. I did not know what to expect, but this app erased all doubts. Thanks for this tremendous improvement to an already excellent establishment.
The Contact Center Representative did an outstanding job helping me with my Digital Banking questions. She was wonderfully patient and kind throughout the call and did a spectacular job making sure I had a resolution. She made my day!
I cannot say enough about the service, kindness and caring help the representative provided. I am so grateful for her assistance, it has been a blessing. Thank you for your employees, they really care!
Thank you so much for all of your financial suggestions that will help me become debt free. You have gone the extra mile to help and I truly appreciate it. I hope that others take a page from your book as you exemplify great member service.
We have always had good member service with the California Branch and will continue to choose them for our family's financial needs!
The Germantown Branch is great. Everyone is so friendly and they treat me like family. They have awesome employees and they are the reason I stay. Keep up the great work.
The Member Service Representative was professional, well organized and handled our business with respect. We need more people like her in this world today. Many thanks!
The employee I spoke with was so patient and kind during a recent phone call about my account. I am going to tell friends how great the service is at the Credit Union.
Many thanks to the employees at the Annapolis Branch for extraordinary customer service, professionalism and caring. Little did I know that my random stop one morning to make a deposit for my daughter would lead to the purchase of my new vehicle. Everyone was extremely helpful throughout the entire experience. Kudos to a great team!
We recently transferred some funds within the Credit Union and working with the employees was great. They did a wonderful job of walking us through the process. I can't be more thankful.
I am so thoroughly impressed with the professionalism of your employees. They are some of the best professional contacts I have ever dealt with. On a scale of ten the service is a 12. In these difficult times I am reminded me of the good your Credit Union does.
My first visit to the Bowie Branch was absolutely fantastic. The assistance I received from the employees was extremely informative and helpful. Everyone’s friendly demeanor made straightening out my financial affairs pleasurable.
The Clarksburg Branch employees are awesome. Kept up the good work!
I've been a member of the Credit Union for almost two decades and I can sincerely say that the service provided there is stellar. In addition to receiving guidance on car loan I was also able to secure an excellent rate! I am a proud member who is grateful for the professionalism and dedication of the employees to their members.
The Credit Union is very convenient to where we live. My husband and I frequently go there to make withdrawals or deposits and the employees make us feel like we’re talking to an old friend.
My experience of opening an account was rewarding. The employees were quite knowledgeable regarding the services and benefits that Educational Systems Federal Credit Union had to offer. I was excited to become a member.
Very professional, friendly employees who are exceptionally helpful to members!
The employees always meet all my needs and go above and beyond in making me feel welcome.