Frequently Asked Questions

Credit and Debit Cards

Call 301.779.8500 immediately.

Call 888.323.6971.

Credit Cards

Prior to traveling internationally or significant distances from your home, call us at 301.779.8500 to let us know your travel dates and destination. In addition, please give us your updated mobile phone number so we can reach you to validate transactions that trigger our Fraud Prevention Services.

If your card is detected as being used fraudulently, your card will be deactivated until our Fraud Prevention Services can reach you and validate your transaction. This is why it's important to provide the Credit Union with your current mobile phone number.

Yes, you can make withdrawals at international ATMs using your debit card. However, credit card cash advances at ATMs outside of the United States are not possible at this time.


You may mail your loan payment, pay online by transferring funds from a checking/savings account (please note that you must be set up for Digital Banking), or you may pay in person at any of our branch offices. In addition, you may set up a debit from another bank account or create a distribution from a direct deposit or payroll deduction.