FAQs

Frequently Asked Questions

Contact Us

Digital Banking

Apple Pay® allows you to pay for purchases at participating retailers using your Educational Systems FCU debit and Visa® credit cards in conjunction with Apple® devices.

Apple Pay® is compatible on various Apple devices. Learn more here.

Yes. Your financial security is our top priority. Therefore, you can be assured that we have researched Apple Pay® thoroughly to ensure your safety. When you make a payment using Apple Pay®, the merchant is never given your full card number. In addition, all the standard fraud monitoring systems will continue to apply to purchases you make using Apple Pay®.

iPhone
Open Wallet.
Tap the plus sign in the upper right corner.
 Select Debit or Credit Card and follow the prompts to add your card.

This is an error that is not associated with Educational Systems FCU. It means that Apple® and/or Visa® could not complete verification of your card.

If you receive this message, please call us at 301.779.8500.

To change the default card, go to Settings, select Wallet & Apple Pay, tap on Default Card, and choose your Educational Systems FCU debit or Visa credit card.

Yes. Whenever you are issued a new card, even if it's the same number, it needs to be enrolled in Apple Pay®. You will also need to remove your old card. This can be done by going into Settings, open Wallet & Apple Pay®, select the card you want to delete and tap Remove Card.

At checkout, look for the contactless payment symbol or Apple Pay logo on the payment terminal.
Authenticate:
  • iPhone with Face ID: Double-click the side button and look at your phone.
  • iPhone with Touch ID: Rest your finger on Touch ID.
Hold your device near the payment terminal until you see “Done” or a checkmark on the screen.
Wait for confirmation from the terminal or cashier that your payment is complete.

 If your payment is declined when using Apple Pay®, simply use your physical card.

There are two safety measures in place to protect your card from fraudulent use. First, only you can authenticate a transaction using Touch ID or Face ID. You can also remove your card(s) from Apple Pay® using a computer. Login to your iCloud.com account and choose your device. Remove your card(s) in the Apple Pay® section.

Your dispute or fraud claim will be processed in the same manner we handle transactions where the physical card is swiped.