FAQs

Create a password that is at least 8 characters or more, uses at least one upper case letter, one lower case letter, one number and it is optional to include one special character: (!@%$^&*_+=() [] {} :;,./?)

A unique password should be created for each log in page you use. If you don't, then one breach could leave your other accounts vulnerable.

Log in to Digital Banking, click the person icon, select “Settings,” then choose “Security” to update your password.

When using the mobile app or Digital Banking, always ensure you have a strong password, avoid using auto-complete features that remember usernames and passwords and set your timeout screen to five minutes or less. Additionally, don’t store sensitive data on your mobile device, and be sure to use SSL encryption whenever using your mobile browser. Additional preventive measures include:

• Do not leave your device unattended
• Keep records of your device's identifying information
• Activate your phone’s anti-theft tracking service
• "Log off" when finished with an app or Digital Banking rather than closing it