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Frequently Asked Questions

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Digital Banking

Member authentication is a security step that verifies your identity when you log in or complete certain transactions. It may require a one-time verification code sent by text message (SMS) or phone call, in addition to your username and password.

The password must be a minimum of eight characters and include the following:

  • At least one upper case letter
  • At least one lower case letter
  • At least one number
  • Optional: One special character: (!@%$^&*_+= () [] {} :;,./?)

Log in to Digital Banking, click the person icon, select “Settings,” then choose “Security” to update your password.

From the Digital Banking app or a desktop web browser log in screen, click on "Forgot Username". Then enter your SSN/Tax ID, DOB and Zip Code. You will also need to enter either your Email or Last Name to complete the verification process and reset your username.

From the Digital Banking app or a desktop web browser log in screen, click on “Forgot Password”. You will be prompted to an agreement to ensure secure access. Once you agree, username and one or more of the following: SSN/Tax ID, DOB, Zip code or email address to complete the verification process. Once verified, you will be prompted to create a new password.

You’ll be prompted to enable biometrics the first time you log into Digital Banking. To turn biometrics on or off later, click the person icon, select “Settings,” then “Biometrics” and toggle it on or off.

Click on the person icon in the top-right corner and select “Log Out.”

Click the person icon in the top-right corner, select “Settings,” then “Contact” to update your personal information. Be sure to save your changes.

In Digital Banking, click the person icon in the top-right corner, select “Settings,” then “Contact” to update your personal information. Be sure to save your changes.

Accounts are displayed upon login. Click on the account name to view account activity.

On the app, click the account name and select “Show Details.” On a desktop, select the account, then choose “Account Details.”

Accounts are displayed upon login. Click on the account name to view account activity. Click a transaction to view additional transaction details.

Choose an account, then select a transaction to view additional details and click the pencil icon to edit the memo field.

Tap the person icon in the top-right corner, select “Settings,” then “Accounts.” Click the pencil icon located next to the account you want to change and update the nickname.

Click the person icon in the top-right corner, select “Settings,” then click “Accounts.” Choose the account by clicking the pencil icon and toggle Hide Account on and off.

Alerts notify you about important account activities such as deposits, withdrawals, low balances, and security changes.

Select Reorder Checks, then click Order Checks. You will be redirected to the check supplier website to complete your order.

Select Stop Payment, click New Stop Pay Request, complete the required fields, acknowledge the disclosure, and submit your request.