FAQs

From the Digital Banking app or a desktop web browser log in screen, click on "Forgot Username or Password?" Then enter your account number, social security number, date of birth, zip code to complete the verification process.

From the Digital Banking app or a desktop web browser log in screen, click on “Forgot Password”. Then enter your account number, social security number, date of birth, zip code and username to complete the verification process.

The password must be a minimum of eight characters and include the following:

• At least one upper case letter
• At least one lower case letter
• At least one number
• Optional: One special character: (!@%$^&*_+= () [] {} :;,./?)

Member authentication is a security step that verifies your identity when you log in or complete certain transactions. It may require a one-time verification code sent by text message (SMS) or phone call, in addition to your username and password.

Click the person icon in the top-right corner, select “Settings,” then “Security” to update your password.

You’ll be prompted to enable biometrics the first time you log into Digital Banking. To turn biometrics on or off later, click the person icon, select “Settings,” then “Biometrics” and toggle it on or off.

Click on the person icon in the top-right corner and select “Log Out.”

Click the person icon in the top-right corner, select “Settings,” then “Contact” to update your personal information. Be sure to save your changes.

Accounts are displayed upon login. Click on the account name to view account activity.

On the app, click the account name and select “Show Details.” On a desktop, select the account, then choose “Account Details.”

Accounts are displayed upon login. Click on the account name to view account activity. Click a transaction to view additional transaction details.

Choose an account, then select a transaction to view additional details and click the pencil icon to edit the memo field.

Tap the person icon in the top-right corner, select “Settings,” then “Accounts.” Click the pencil icon located next to the account you want to change and update the nickname.

Click the person icon in the top-right corner, select “Settings,” then click “Accounts.” Choose the account by clicking the pencil icon and toggle Hide Account on and off.

On the app, select “Money Movement” from the bottom menu to transfer money or make a loan payment. On a desktop, click the “Transfer and Pay” menu and then select “Transfer.”

On the app, select “Money Movement” from the bottom menu to transfer money. On a desktop, click the “Transfer and Pay” menu and then select “Transfer.”

To set up a recurring transfer, choose an option from the “Frequency” drop-down.

On the app, choose “Money Movement” from the bottom menu, then select “Scheduled” and click “Transfers.” To cancel a recurring transfer, click the transfer and select “Cancel Series.”

On a desktop, choose the “Transfer and Pay” from the top menu, then select “Transfers” and click “Scheduled.” To cancel a recurring transfer, click the ellipses to the right of the recurring transfer and select “Cancel Series.”

Student Loan information in Digital Banking is for informational purposes. To make a payment, contact our partner Student Choice at 877.530.9782.

The daily limit is $3,500 per external transfer. The daily limit for an incoming external transfer is $7,500.

External Transfers can be made from the following accounts.

• Checking Accounts
• Savings Accounts (excluding IRAs, Collateralized Savings and Special Purpose Clubs)

On the app, choose “Money Movement” from the bottom menu, click “Standard Transfer,” then select the “To Account” drop down menu and click “Add Account.”

On a desktop, choose “Transfer and Pay” from the top menu, select “Transfers,” then click the “To Account” drop down menu and select “Add Account.”

Transfers need to be submitted before 4:00 pm, Monday through Friday, to be processed on the same day, excluding holidays. Transfers are not posted on holidays, Saturdays or Sundays.

If your financial institution is not included in the list, you’ll need to enter it manually by typing the financial institution’s name in the search bar. Then, complete the fields for the name of the account, routing number, account number and account type. To verify the account, two small test deposits will be made and you’ll receive an email informing you that the deposits were sent. Typically, it takes two business days for the deposits to post to your other account, but the timing is determined by the receiving financial institution. You’ll receive a second email notifying you that the account verification can be completed. First, check your account with the other financial institution to confirm that the two test deposits were posted and notate the amount. If you only received one deposit, it’s likely that your other financial institution combined the two deposits. Contact the Credit Union to obtain the two amounts. Please note that this service is provided by a third party vendor and could take up to two business days to get the deposit details. Once you have the deposit amounts, log in to Digital Banking and select “External Transfers” followed by the “Accounts” tab. Next, scroll to the External Accounts section, click on the account and select “Verify Account”. From there, enter the amount of the two small deposits and select “Verify”. Your account is now set up to make transfers.

Contact the Credit Union to remove the freeze status on your external account. Please note that this service is provided by a third-party vendor and could take up to two business days.

Contact the Credit Union to remove the freeze status on your external account. Please note that this service is provided by a third-party vendor and could take up to two business days.

No, the two small deposits will not be withdrawn.

On the app, choose “Money Movement” from the bottom menu, select “Standard Transfer,” then click the “To Account” drop down menu and select your external account. On a desktop, choose “Transfer and Pay” from the top menu, click “Transfers,” then select the “To Account” drop down menu and click your external account.

On the app, choose “Money Movement” from the bottom menu, select “Scheduled Transfers,” then click the scheduled transfer you wish to cancel. Once selected, click “Cancel Transfer,” enter a reason for cancelation and then confirm by clicking “Cancel Transfer.”

On the desktop, choose “Transfer & Pay,” then select “Scheduled” and select the transfer in question by clicking the three dots located to the right of the transfer. From here, click on “Cancel Transfer,” enter cancelation reason, and confirm by clicking “Cancel Transfer.”

It can take up to five business days for an external transfer to be deposited to an account.

No. Once a deposit is submitted, it will begin going through the deposit process.

On the app, choose “More” from the bottom menu, select the “Account Services” drop down and click “Check Services.”

There is no fee if the stop payment is requested through Digital Banking. There is a fee if the request is made at a branch or calling our Contact Center. See our fee schedule for details.

On the app, choose “More” from the bottom menu, select the “Account Services” drop down, click “Check Services,” then select “Order Checks.” Please note that the following types of check orders need to be requested by speaking to a Credit Union employee:

• Initial checks
• Orders that haven’t been placed within the past four years
• Checks for Star Members
• Checks for Money Market Accounts or Home Equity Lines of Credit (HELOC)

The first step is to purchase a plan with Quicken that meets your needs. Quicken is typically used to track personal finances and QuickBooks is for businesses.

Log in to Digital Banking using a web browser and click on the account from which you want to export transactions. Select the download icon located near the person icon (right auxiliary menu) to export your transactions. Follow the prompts to select the account, appropriate file type (Quicken Web Connect-QFX or QuickBooks Web Connect-QBO) and transaction period. Then, import the file into Quicken or QuickBooks.

Alerts are notifications that you can elect to receive to stay informed about activity on your accounts and changes to your security preferences. You can choose to receive alerts via email, text and push notifications for mobile devices.

You can set up the following Security Alerts:

• Change ID or password
• The email address where I receive alerts is changed
• Alert phone changed
• Alert preferences changed
• PIN Enabled
• PIN Disabled
• Settings changed
• Transfer above: you can select the amount

Click on Resources, then select Alerts to go to Alerts page. From here, simply select the Alert category, then the Alert you want and click to toggle on. Once selected, setup the details of the alert and how you want to receive them and click Save to complete.

The web browser is designed to fit on a screen the size of an iPad or bigger. It does not scale down to fit on a smaller device such as a phone. To use Digital Banking on a phone, download the app.

Log in to Digital Banking, click the person icon, select “Settings,” then choose “Security” to update your password.

In Digital Banking, click the person icon in the top-right corner, select “Settings,” then “Contact” to update your personal information. Be sure to save your changes.