FAQs

When using the mobile app or Digital Banking, always ensure you have a strong password, avoid using auto-complete features that remember usernames and passwords and set your timeout screen to five minutes or less. Additionally, don’t store sensitive data on your mobile device, and be sure to use SSL encryption whenever using your mobile browser. Additional preventive measures include:

• Do not leave your device unattended
• Keep records of your device's identifying information
• Activate your phone’s anti-theft tracking service
• "Log off" when finished with an app or Digital Banking rather than closing it

On desktop: Go to Settings & Tools > Alerts. o On mobile: Tap Menu > Settings & Tools > Alerts.

Mandatory alerts (cannot be turned off): Security notifications like profile changes, password changes, and mobile deposit confirmations. 
Opt-in alerts (you choose): Account balance, transaction alerts, loan payment reminders, savings goals, budgets, etc.

Yes. You can select Email, SMS, or Push Notifications for most alerts.

Mandatory alerts are required for security purposes (e.g., profile changes, locked account, non-registered device access).

Go to Alerts > Accounts > Balance Alert, enter your threshold amount, and choose your delivery method.

Real-time alerts: Sent immediately when an event occurs (e.g., transfer completed). o Scheduled alerts: Sent at set intervals (e.g., balance summary daily or weekly).

Yes, if you have previously logged into the app on that device and enabled notifications.

Yes. Use Transaction Alert for amount thresholds or Transaction Description Alert for keywords like ‘Coffee’ or ‘Car Payment’.