Q: How do I choose a strong password?
A: Choose a password that is at least 7-9 characters, uses both numbers and letters, is case sensitive and includes one or more special characters (e.g. !@#$%).
Q: Can I use the same password for multiple logins?
A: A unique password should be created for each login page you use. If you don't, then one breach could leave your other accounts vulnerable.
Mobile device security
Q: How do I protect myself on my mobile device?
A: When using the Mobile Banking app or Online Banking, always ensure you have a strong password, avoid using auto-complete features that remember usernames and passwords and set your timeout screen to five minutes or less. Additionally, don’t store sensitive data on your mobile device, and be sure to use SSL encryption whenever using your mobile browser. Additional preventive measures include:
Q: What's the best way to manage my apps?
Do not leave your device unattended
Keep records of your device's identifying information
Activate your phone’s anti-theft tracking service
"Log off" when finished with an app or Online Banking rather than closing it
Q: Is Wi-Fi safe for Online Banking and Mobile Banking?
A: Your own personal, secure Wi-Fi network is probably safe, but public Wi-Fi is not. It’s advisable that you use your mobile device's wireless network instead of public hotspots. Before logging into Mobile Banking, turn off your phone’s Wi-Fi and Bluetooth for further protection.
Q: What is phishing?
A: Phishing is the act of sending a fraudulent email that looks like it's from a legitimate business. The email requests your personal information, such as your account number or Online Banking login credentials. The email could also include a link to a legitimate looking website for you to provide your information.
Q: Why wouldn't Educational Systems FCU send me an email requesting my personal information?
Q: What should I do if I receive a suspicious email?
A: We will never send you an email asking for your personal information because we already have it on file.
A: Please call us at 301.779.8500 or email email@example.com.
General computer security
Q: How do I protect my home computer/laptop?
A: Always use anti-spyware, anti-virus and anti-malware programs provided by a reputable vendor. Update your software frequently to ensure you have the latest security patches. This includes your computer’s operating system and other installed software such as web browsers, Adobe and Microsoft.
Q: Should I use a public computer for Online Banking?
A: Public computers are not as secure as your own computer, but if you do need to use a public computer, logout immediately after you are done. Exiting the program is not enough.
Q: What should I do if I suspect my computer to be compromised?
A: Discontinue using it for Online Banking, shopping and other activities involving your personal information. Use security software and/or professional help to restore security. Review your account information frequently and change your passwords from a different computer.
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