FAQs

To report a lost or stolen card, click Replacement Options, choose Lost or Stolen and confirm. Lost/Stolen shuts off the card immediately.

The chip embedded in your card turns your account information into a unique code that adds a layer of fraud protection. Many retailers now accept chip cards since it’s the global standard.

Your Educational Systems FCU debit or Visa® credit card will work at most international retailers. Many retailers are now accepting EMV (Europay, MasterCard and Visa) cards. These are cards that include a computer chip that authenticates your financial information as you make your purchase. Our cards include EMV technology.

If your card is detected as being used fraudulently, your card will be deactivated until our Fraud Prevention Services can reach you and validate your transaction. This is why it's important to provide the Credit Union with your current mobile phone number.

Yes, you can make withdrawals at international ATMs using your debit card. However, credit card cash advances at ATMs outside of the United States are not possible at this time.