Q: What are eStatements?
A: eStatements are a convenient way of going paperless. eStatements are sent as a monthly email notification to let you know that your statement is ready to be viewed through Digital Banking.
Q: How to enroll in eStatements?
A: Log in to Digital Banking and choose “eStatements” from the left menu, click on “Delivery Preference” and select “Apply statement to all accounts”. Then, choose “electronic” and select “Submit”. When using a mobile device, you’ll need to log out and log in to see your updated statement preference. To ensure you receive the notification when your statement is ready to be viewed, verify your email address. This can be done by clicking on the right gear icon and choosing profile. Enter your email address and select “Submit”.
Q: How secure is the eStatement email being sent?
A: We will never email you your account number or any other information about your account. We just email you to let you know that you can log in to Digital Banking and check your information.
Q: Am I going to receive solicitations?
A: We never share your information with anyone else. On occasion we may email you information about new products, services or rates. As your Credit Union, we will always have your best interest in mind.
Q: Can there be more than one email address?
A: At this time there is only room for one email address. Please remember that all account holders can review their accounts in Digital Banking at any time.
Q: When will I get the eStatement email?
A: It will arrive within the first week of the month.
Q: Will this help me save on fees?
A: Yes, if you are currently being charged the $2 monthly fee, that will be waived if you sign up for eStatements.
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