FAQs
Frequently Asked Questions
Card Management
Log in, go to Account Services > Manage My Cards.
You can do the following in Card Management:
- Activate a card and set your PIN
- Replace a lost/stolen/damaged card
- Set travel notifications
- Manage transaction alerts and controls
- View digital card details
To activate your card, click Set up Card, enter CVV, and confirm. If you don’t have the physical card yet, use Digital Card Display and complete secondary verification.
Yes, you can set your PIN online. After activation, select Update PIN in the setup workflow and follow the prompts.
To replace you card, click Replacement Options, choose Lost, Stolen, or Damaged, and confirm. Lost/Stolen shuts off the card immediately. Damaged keeps it active until replacement arrives.
Click Travel Notices, add dates and destinations and apply to multiple cards if needed.
You can manage the following alerts and controls:
- Block/unblock card
- Set transaction limits
- Control merchant types and transaction types
- Regional and international alerts
To block/unblock you card, toggle Block Card under Alerts & Controls and confirm contact details.
Yes, you can add your card to a mobile wallet. Follow prompts on your mobile wallet to manually add your card.
You’ll receive notifications via your chosen method (Email, SMS, or Push).
Debit Cards, Credit Cards
The chip embedded in your card turns your account information into a unique code that adds a layer of fraud protection. Many retailers now accept chip cards since it’s the global standard.
At chip-enabled registers, insert your card into the chip reader with the chip facing up. Then, follow the prompts on the screen. If you make a purchase over the phone or online, there are no changes. At registers that aren’t chip enabled, swipe your card to conduct the transaction as you did with your previous card.